Refund Policy
We thank you and appreciate your service or product purchase with us on our website www.apnaconsultant.in. Please read this policy and the Apna Consultant terms and conditions carefully as they will give you important information and guidelines about your rights and obligations as our customer, with respect to any purchase or service we provide to you.
1. Refund Policy
We make every effort to provide the service to you as per the specifications and timelines mentioned against each service or product purchased by you from Apna Consultant. However, if for any reason we are unable to provide you with the service or product you purchased from us, you shall be entitled to a refund subject to the following situations:
- Clear Deficiency: Refunds will only be considered if there is a clear, visible deficiency with the service or product purchased from Apna Consultant.
- Change of Mind: If a customer has paid for a service and then requests a refund due to a change of mind, the refund shall not be considered as there is no fault, defect, or onus on Apna Consultant.
- Post-Delivery Requests: Refund requests will not be entertained after the work has been shared with you in the event of a change of mind. However, we shall give you the option of using the amount paid by you for an alternative service in Apna Consultant amounting to the same value. The said amount could be applied in part or whole towards the new service.
- 30-Day Limit: If the request for a refund is raised 30 (thirty) days after the purchase of a service or product has been completed and the same has been intimated and indicated via email or through any form of communication stating that the work has been completed, then such a refund request shall be deemed invalid and shall not be considered.
If the request for the refund has been approved by Apna Consultant, the same shall be processed and intimated to you via email. This refund process could take a minimum of 15 (fifteen) business days to process and shall be credited to your bank account accordingly. We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest.